Information

1. How can I find my tebex transaction id?

Tebex transaction id can be found in the mail received after the purchase or check it on checkout page by enter your e-mail address.

Enter your e-mail address

After you entered your address you will receive an e-mail to access your transactions.

Access your transactions

By accessing your transactions you can see your purchases and subscriptions

Purchases

Subscriptions

In case you want to cancel one of your subscriptions you can press the MANAGE button and then press CANCEL. If you cancel your subscription, it will not delete your resource from keymaster account, it will just not renew your subscription, but your resource will be kept on your account until the next billing date.

2. How can I find my resource?

All of our resources will be found and downloaded from your keymaster account in Granted Assets

Granted assets

3. Why is my resource in granted assets?

In case your resource is not in your granted assets you have to make sure that the payment has been completed and in case it is completed to be sure that the forum cfx account that you logged in with on tebex is the same with the cfx account you logged in on keymaster.

4. Asset Escrow system

Our resources use Asset Escrow system developed by fivem in partnership with Tebex which obfuscates the resources in order to run only on your own server. This encypted resources do not use other obfuscate code or licensing system with IP lock.

For more details about Asset Escrow system and how it works you can check Asset Escrow for your resources topic.

5. Why does my resource not start and show the message: You lack the entitlements required to use resource

For example, if you purchased resource rac and the resource does not start and show the message You lack the entitlements required to use rac, it means that the keymaster account where you have the granted asset rac is not the same as the keymaster account from where you run the server license. In order to make the granted assets work, you have to ensure that the resource and server license are on the same keymaster account.

6. Can I transfer my asset on keymaster?

Yes. You can transfer your asset on keymaster, but the resource can be transferred once. Once you transferred to another account, you cannot transfer it second time, as it will show you: Asset can't be transferred.

7. How can I transfer my asset to another account?

To transfer your resource to another keymaster account, you have to access your keymaster account at Granted Assets and locate your resource that you want to transfer. There is a button to the right of download button, marked with an arrow, and by pressing the arrow, you have to press the Transfer to another account button.

Transfer to another account

After you pressed the Transfer to another account button, you have to enter the username where to transfer the anticheat resource.

When you transfer your asset you are warned that this action is irreversible and can be done only once for each license, as each resource can be transferred only once.

You will receive an e-mail to confirm your action. When the resource will be transfered to another account, the resource will work.